Reference

bajijoy Terms in Plain Words

Every account here runs on one written set of terms: how you fund with bKash, Nagad or Rocket, how a withdrawal gets verified, and what happens when a rule is broken.

One account per personWallet name must matchWithdrawals checked firstEligibility by local law
bajijoy bajijoy Terms in Plain Words
TERMS SUPPORT DESK

Ask Us About a Clause

If a term reads wrong to you, or your account is held over a payment, message our Bangladesh support desk with your registered wallet number and the time of the transfer. We answer questions about the terms before you deposit as well — you don't need a funded account to ask. Keep it plain when you write in: what happened, when, and which wallet you used.

Team online

Live chat

Open live chat from the account menu and quote your registered wallet number. Chat is where payment holds and withdrawal checks get sorted quickest, because we can see the account while we talk.

Email the terms desk

Write to our terms desk with the section heading you are asking about and your account email. Use it for anything you want in writing — a clause explained, or a payment dispute logged.

Wallet help

If a bKash, Nagad or Rocket transfer has not shown on your balance, send the transaction ID. That number lets us match the payment at the rail instead of asking you to send it twice.

HOW WE KEEP RECORDS

How We Hold Your Records

Terms only mean something if the records behind them are kept properly. We keep the identity and wallet details you give us for as long as your account is open, plus the period our payment partners need to close a dispute. Login uses a one-time code to your phone, and any change to your wallet number needs that code again before it sticks. Ask us for a copy of your account data or a correction, and we answer on the same channel you wrote in on.

One-time code login

Every sign-in asks for a one-time code sent to your phone, and the same code is needed before a new wallet number is saved. That is the step that keeps someone else from moving your balance.

What we keep

We hold your account details, deposit and withdrawal records, and the game history tied to them. Anything a wallet provider or regulator needs for a payment check stays available while that record is open.

Cookies on the site

Cookies keep you signed in and remember your language and payment choice between visits. You can clear them in your browser at any time; you will just sign in again and re-pick your wallet.

Changing your record

Want your data corrected or your account closed? Write in from the email registered on the account and we confirm what will be removed and what a payment rule requires us to hold.

Terms Questions We Get Often

Below are the questions our Bangladesh support desk gets most about the terms. They are the practical ones — what you accept when you open an account, which wallet a withdrawal goes back to, and what happens if a payment lands from a number that is not yours. If your case is not here, message us with your registered wallet number and we will point you to the exact clause.

You accept these terms as written on the day you join — one account per person, accurate details, and payments sent only from a wallet in your own name. Accounts that break those points can be held.

Back through the rail you funded with wherever the provider allows it — bKash to bKash, Nagad to Nagad, Rocket to Rocket. If a return is not possible, we tell you the alternative before anything moves.

No. One account per person, on your own details. Two accounts on the same wallet number or the same phone will be flagged, and the balance on the extra one gets checked before release.

It gets held, not credited. Send us the transaction ID and we will trace it back to the wallet owner. Money that came from a third-party number is returned rather than added to your balance.

Yes, when a payment rail or a rule shifts. We flag material changes on the account side before they take effect, and the version published on this page is the one that applies from that date.

Write in from the email registered on the account and say what you want done. We confirm what will be removed, and what a payment or record-keeping rule requires us to hold on to.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.